AI Voice

Our AI agents use a new, dedicated number for seamless system integration. To continue using your main business number, you simply forward it to this new AI line—a quick process we can help with. Please be aware that this requires maintaining service for both your original number with your provider and the new AI line.

You will select your own phone number through our trusted telephony partner. This is to ensure compliance with Australian regulations, which require the number to be registered to your official business identity.

We provide a step-by-step guide to set up an account, select from a broad range of Australian local numbers for each state and national toll-free options, and then grant our team delegated access. This approach ensures regulatory compliance while we handle the technical setup.

Unlike traditional IVR systems or rule-based phone assistants that follow rigid scripts, our AI call agents use advanced natural language processing to engage in human-like, dynamic conversations. Powered by leading AI models, they understand context, learn from interactions, and respond intelligently rather than simply matching predefined keywords.

Our AI call agents can handle complex queries, route calls based on real-time needs, take messages, book appointments, and even escalate issues when necessary. They continuously adapt and improve, ensuring a seamless and efficient caller experience while reducing operational costs and improving customer satisfaction.

Our AI call agents are customised using your business-specific data, such as documents, FAQs, and website information, to provide accurate and relevant responses. We tailor conversational flows to match your services, typical customer enquiries, and industry requirements.

Additionally, our AI call agents can pull real-time data from your CRM, booking system, or internal databases, ensuring up-to-date information is provided to callers.

The development and deployment time varies depending on the complexity of the AI call agent. Most projects under our Basic/Standard plans are completed within 3-7 weeks, while more advanced solutions with custom integrations, call routing, and CRM connectivity may require additional time.

We work closely with you to optimise the setup for your business needs, ensuring seamless deployment and efficient operation from day one.

Your AI call agent data is securely stored in enterprise-grade Cloud data centres.

When the AI call agent encounters a complex enquiry it cannot resolve, it will automatically escalate the call to a human representative or take appropriate action based on your business rules.

Depending on the setup, the AI can:

• Transfer the caller to a live agent in real-time.
• Send a follow-up request via email or SMS to the appropriate team.
• Log the query for later review to improve future responses.

This ensures that nuanced or sensitive issues receive human attention, maintaining high-quality customer service.

We offer ongoing support and maintenance to ensure your AI call agent runs smoothly. This includes regular updates, security patches, and performance monitoring to keep your system operating efficiently.

For troubleshooting or adjustments, our support team is readily available. Depending on your plan, we also offer:

• Content and call flow updates to keep responses accurate.
• System integration support to ensure seamless connectivity.
• Priority support and a dedicated account manager for higher-tier plans.

Yes, the AI call agent can support multiple languages and be localised for specific regions. This allows businesses to provide multilingual customer service, ensuring callers can interact in their preferred language for a better experience.

Localisation also includes adapting responses to cultural nuances, accents, and regional terminology, making conversations feel natural and relevant to your audience. Whether you need support for English, Mandarin, Spanish, or other languages, our AI voice agents can be tailored to meet your business needs.